Language Enhancement

Accent Neutralization

Advanced Grammar

Emotional Intelligence

The Grooming Process

Personality Development

Introduction to the Hospitality Industry

Front office introduction

Classification of hotels

Types of Management

Front office procedures for emergency

Reservation Tax Structure

Group arrivals and departures

Over booking

Night audit

Types of Travel & Difference Between Them

Time Zones

Domestic Ticketing and Routings

International Ticketing and Routings

Basic Knowledge of Passport & Visa Structures for Selected Countries Itinerary Building Techniques

International Itineraries

Domestic Itineraries

Airport Monitoring/Surveillance